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After a Melbourne storm, call for make-safe first if the roof is open or the ceiling is coming down, then photograph, then your insurer, then a permanent scope. Roof Revival Melbourne does that order. Do not start a full restore before the insurer has seen the damage. We document; we do not invent it.
After a Melbourne storm, call for make-safe first if the roof is open or the ceiling is coming down, then photograph, then your insurer, then a permanent scope. Roof Revival Melbourne does that order. Do not start a full restore before the insurer has seen the damage. We document; we do not invent it.
The money page is emergency roof repairs Melbourne. How a Victorian claim is actually read sits in insurance roof claims in Victoria. This article is only the order of calls. Make-safe is emergency labour. The lasting repair is a second quote, after the insurer has had a chance to see the event.
Someone hurt, a smell of gas, or a powerline on the roof or the drive: Triple Zero (000). Stay clear of the line and treat it as live. A tree that has opened the house, a roof that is significantly damaged, or a fallen tree blocking the only way out: Victoria State Emergency Service on 132 500. VICSES is the storm agency. In a big cell they queue, and they may do emergency temporary repairs. They are not the tradesperson for a minor drip, superficial marks, or a tree that is still standing. Those are a roofer, later, in daylight if the night is still wild.
Do not put a ladder on a wet pitch to “have a look” while you decide who to ring. Falls after storms are their own emergency. If you can see the damage from the ground or from an upstairs window, that is enough to choose the first call.
Ceiling sagging, water pouring through a puncture, tiles gone off a hip, a branch through the sheet but the power is off the scene and people are safe: that is make-safe. The aim is to stop the weather tonight or this morning. A cover over the opening, a slipped unit put back if that is honestly enough, a temporary flashing on a tear. Photograph the opening before it is covered when you can do that without climbing. Photograph the cover after. Then stop.
Roof Revival Melbourne takes that visit when we have a crew and the access is safe. We do not sell a $99 call-out theatre, and we do not promise every hour of every storm night. If we cannot come, we say so — you get a straight no, not a hold message. Make-safe is charged as emergency labour. It is not a coating, a full re-bed, or a re-roof “while we are up there.” Those are permanent works. They wait.
A wash is not an emergency service. Leaves in a gutter after a northerly are not a 2am re-roof. If the only thing that happened is overflow from a trough and the covering is intact, say that. We will not dress maintenance up as storm theatre.
The second call is the camera, and it can overlap the first. Wide shots of each pitch from the ground. The street, so the house is identifiable. The ceiling, the wet insulation if you can see it without going into an unsafe roof space, the date on the phone. Close-ups of a bruise, a crack, a lifted edge, the place a branch went through. Keep the broken unit. Do not hose the roof down and then ask anyone to call the remaining dirt hail.
We add an on-roof set when we attend: what opened, what was already tired, what we covered. That pack is for you to give the insurer. We do not lodge the claim for you, and we do not decide the payout. The longer article on what an assessor can read is the Victoria insurance claim piece. Use it when you are writing the file. Use this page to decide who you rang before that file existed.
Third call: your insurer, with the photos and a short account of what the storm did. Claim number, excess, and whether they want their own assessor on the roof before permanent work. Sudden storm and hail are often event damage if you have that cover. Wear-and-tear is often not. Powder ridges from 1982, moss, and a chalked coating are maintenance even if you noticed them the morning after. We will separate those lines in writing. We will not move a maintenance ridge into the storm column to fatten a file.
Ring them before you accept a driveway quote for a full restore from a crew that showed up because the suburb was on the news. “We will do the insurance work now and sort the paperwork later” is how the evidence disappears. The assessor who arrives in week three cannot see bruises under a new face or a ridge that has already been stripped and reset.
Fourth step: the permanent scope. That might be tile swaps and a flashing, a valley, a section of sheet, or — if the field is actually written off — a replace. It might include maintenance the storm did not cause, priced as its own line so you can see what the claim is and what you are choosing to fix. It is not booked the morning after as a restore “to be safe.”
Do not start a full restore before the insurer has seen the roof, unless they have already agreed that scope in writing or cash-settled and you are spending your own decision. Make-safe is the exception that is allowed early. Keep that invoice. Do not let the exception grow into prep, a coating and a colour change. Roof Revival Melbourne will quote the lasting work when the seeing is done. If you want the claim mechanics, stay on the insurance article. If you want the crew for the open roof, use emergency roof repairs.
Hail on tile and a dented metal roof are different surfaces. Wind lift is different again. We map what this storm did to this roof. We do not copy last year’s cell onto your street because the news used the suburb name.
Not a coating crew. Not a full restore sold off a letterbox drop. Not a cheap wash framed as storm recovery. Not a re-roof quote signed because the ceiling stain frightened you and nobody has photographed the covering yet. Those calls feel decisive. They are early. The decisive calls are make-safe, photos, insurer, then a scope you can compare.
You can still ask us to price the same scope the insurer describes, so you are not stuck with a single repairer. That comparison happens after the damage has been seen. It does not happen by stripping the roof on day one.
Call 0426 516 883 or email info@roofrevivalmelbourne.com.au with suburb, storeys, and the photos you already took. Say whether the roof is open tonight or you are organising the permanent quote after the assessor. We answer the question you asked.
Send suburb, storeys and two roof photos. Roof Revival Melbourne — 0426 516 883 · info@roofrevivalmelbourne.com.au
